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FAQ

Delivery

How do you guys deliver?

Well, we ship to anywhere in the World and we are able to get your item delivered within 2 weeks to anywhere in the World. That's because we ship from our warehouse in Holland midpoint to pretty much everywhere. We work with some of the best logistics providers to get your orders from our warehouse to your door.

How long will it take for my order to arrive?

  • If your delivery address is in Europe, you should expect to receive your orders within four (4) to ten (10) working days upon payment verification.
  • If your delivery address is in Cyprus, you should expect to receive your orders within three (3) to seven (7) working days upon payment verification.
  • If your delivery address is NOT Europe, you should expect to receive their orders within four (7) to ten (14) working days upon payment verification.
  • However due to varying customs process, this timeline may sometimes vary.
  • If you experience any delays in receiving your order, contact us immediately and we will track and confirm the status of your order.

My order never arrived. Uh, where is it guys?

No worries, we are here to help you. First, please check your order confirmation email for the order number. Second, please get in touch with us via the chat bubble on the website, tell us what you have ordered and your order number, and we’ll help you out. In the rare cases that this doesn't work send us an email at contact@coliveoil.com!

My order arrived incomplete or damaged.

Take a deep breath. We didn't mean that to happen, and we feel sorry before anything is said. Please take photos and get in touch with via the chat function on the website or send us an email send us an email at contact@coliveoil.com. Tell us what you ordered, your order number and a photo showing the damaged merchandise, and we’ll help you out.


Payments

What payment methods are accepted?

We accept and process PayPal payments and all Credit/Debit cards.

Is my payment safe?

Yes! We don't handle any of your card or payment details. That is all handled by our friends in Stripe and PayPal. These are the people that are at the forefront of online payments and they ensure hat your payment is as safe as it can be anywhere in the World.


Quality

What are your health and quality standards?

First off, if you are asking this question, you are cut from the same cloth as us, the upmost quality cloth of course. We are registered with DEFRA (UK). FDA (US) and Cypriot and European Food and Health Authorities and always go better than these guidelines.


Press

I love your story. Where do I direct press requests?

It means a lot to us that you care about our story and what we have to tell as Colive. Send your request over to contact@coilveoil.com and we will be in touch as soon as possible. Thanks for spreading the word!


Curveball Questions

Do you wholesale?

We do and we are actively collecting interest. However we don’t yet have a fully-fledged wholesale program, Feel free to reach out for both you and us to see how we can work together.

Did you look at all these answers, but still have questions?

Our FAQ is always a work in progress. We would like to hear your questions and add them to our FAQ database. Please get in touch with via the chat function on the website or send us an email to contact@coliveoil.com

The answer to the Ultimate Question of Life, the Universe, and Everything...

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