Frequently Asked Questions
All answers to FAQs are below.
Still don't find the answer you were looking for.
You can reach our Customer Happiness Team or simply use the chat bubble!
Shipping and Delivery
Where do you ship?
Currently, we are only shipping within the United States. All orders are dispatched from our partner warehouse in Ohio.
Do you offer international shipping?
We only ship within the United States. We hope to ship to more countries again in the near future. Email us at contact@coliveoil.com to let us know where you are located.
Do you deliver to P.O. boxes?
Unfortunately, our courier partners do not deliver to P.O. boxes.
When will my order ship?
We aim to ship your orders within 2-3 working days.
How long will it take for my order to arrive?
It depends on your location, it can take between 3 to 7 working days for your order to arrive with UPS Ground shipping.
*Our carrier partners do not guarantee delivery dates, so neither can Colive.
Do you offer expedited shipping?
No, we don't offer expedited shipping yet but stay tuned.
I placed an order but noticed my shipping address is incorrect, what can I do?
If your order is not marked as shipped yet, you can email us at contact@coliveoil.com to correct your address as soon as possible.
If your order is already with the courier, you will need to contact them directly.
If you don't have the tracking code please get in touch with us via email or chat.
My order never arrived, what can I do?
No worries, we are here to help you. Please check your order confirmation email for the order number. Then get in touch with us via the chat function on the website - tell us what you have ordered, your order number, and your tracking number and we’ll help out.
In the rare cases that chat doesn't work send us an email at contact@coliveoil.com!
My order arrived incomplete or damaged, what can I do?
Take a deep breath. We didn't mean that to happen, and we feel sorry before anything is said.
Please take photos and get in touch with us via the chat function on the website or send us an email at contact@coliveoil.com.
Tell us what you ordered, your order number, the tracking number, and a photo showing the damaged merchandise, and we’ll help you out.
Returns & Exchanges
What is your return and exchange policy?
We currently do not accept returns and exchanges as Colive EVOO is a perishable product. All sales are final. However, we would like to make sure you are happy with your order.
If you have any issues with your order, please do not hesitate to contact us via the chat function or just send us an email at contact@coliveoil.com.
Payments
What payment methods are accepted?
We accept and process PayPal payments and all Credit/Debit cards.
Is my payment safe?
Yes! We don't handle any of your card or payment details. That is all handled by our friends in Stripe and PayPal. These are the people that are at the forefront of online payments and they ensure that your payment is as safe as it can be anywhere in the World.
Quality
What are your health and quality standards?
If you are asking this question, you are cut from the same cloth as us. We care about quality a lot too.
We are registered with DEFRA (UK). FDA (US) and Cypriot and European Food and Health Authorities.
We always tend to go higher than the set standards of these guidelines :)
Stockist
Where can I buy Colive Extra Virgin Olive Oil?
We are nationwide with Whole Foods Market in the States which means you should be able to find us on the shelf in each and every Whole Foods Market. Sometimes things do not go according to plan and we could be out of stock. Can't spot us on the shelves? Let your store manager know. Feel free to reach out to us via contact@coliveoil.com or simply click on the chat bubble below.
More of an online shopper? You can find us on Amazon US or just order from our website.
Press
I love your product and your story. Where do I direct press requests?
It means a lot to us that you care about our story and what we have to tell as Colive. Send your request over to contact@coilveoil.com and we will be in touch as soon as possible. Thanks for spreading the word!
Other
Do you wholesale?
We do and we are actively collecting interest. However, we don’t have a fully-fledged wholesale program yet. Feel free to reach out us to see how we can work together.
Still have questions?
Our FAQ is always a work in progress. We would like to hear your questions and add them to our FAQ database. Please get in touch with us via the chat function or send us an email at contact@coliveoil.com